Privacy Policy

Last updated: 1 June 2026

Warden Engineering Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect personal data when you use wardenengineering.com, contact us, make an enquiry, request a quotation, or deal with us as a customer, supplier, contractor or business contact.

Who we are

Warden Engineering Ltd is the controller of the personal data described in this Privacy Policy.

Personal data we collect

We may collect personal data that you provide to us directly, personal data created while we are dealing with you, and limited technical data generated when you use our website.

Information you provide to us

• Your name, email address, telephone number and company details.
• Your job title, business address, site address or project location.
• Information included in messages, enquiries, quotation requests, purchase orders and other correspondence.
• Information about equipment, works, site requirements, inspection arrangements, certification, servicing or testing needs.
• Billing, payment, account and administrative information.

Information collected through the website

• Your IP address, browser type, device type and operating system.
• Pages visited, dates and times of visits, referring pages and general website usage information.
• Security logs and technical information needed to operate, protect and improve the website.

Information from third parties

We may receive personal data from customers, contractors, suppliers, inspection bodies, insurers, professional advisers, public authorities, website service providers or other organisations involved in an enquiry, project, contract or legal obligation.

How we use personal data

We only use personal data where we have a lawful basis under UK data protection law. The main ways we use personal data are set out below.

Responding to enquiries and quotation requests

We use contact details, company details and enquiry information to respond to you, discuss requirements, provide information, prepare quotations and arrange visits. Our lawful basis is taking steps before entering into a contract and our legitimate interest in responding to enquiries and developing business relationships.

Providing services and managing projects

We use customer, site, project, equipment, correspondence and service information to carry out work, manage bookings, record job details, provide certification where required, communicate with customers and administer our services. Our lawful basis is contract, legitimate interests and, where applicable, legal obligation.

Managing certification, testing and service records

We may use relevant contact, site, equipment, testing and certification information to maintain accurate records for servicing, pressure testing, valve work, inspection preparation, traceability, safety, insurance and compliance purposes. Our lawful basis is contract, legitimate interests and, where applicable, legal obligation.

Managing suppliers, contractors and business contacts

We use contact details, correspondence, order details and payment information to manage our relationships with suppliers, subcontractors, contractors, consultants and other business contacts. Our lawful basis is contract and legitimate interests.

Accounts, administration and legal obligations

We use contact, billing, transaction, contract and correspondence information to issue invoices, process payments, keep accounting records, manage insurance matters, respond to legal or regulatory requirements and protect our legal position. Our lawful basis is contract, legal obligation and legitimate interests.

Website operation, security and improvement

We use technical information, website usage information and security logs to operate the website, keep it secure, prevent misuse, troubleshoot issues and improve performance. Our lawful basis is legitimate interests. Where cookies or similar technologies require consent, we rely on consent.

Business communications and marketing

We may use business contact details to follow up on enquiries, maintain customer relationships and provide relevant information about our services. Our lawful basis is consent where required, or legitimate interests for appropriate business-to-business communications. You can ask us to stop sending marketing communications at any time by contacting us.

Cookies

Cookies are small files placed on your device when you visit a website. We use cookies and similar technologies where needed to operate the website, maintain security, remember preferences, understand website performance and improve the website.

Some cookies are necessary for the website to work properly. Where we use non-essential cookies, such as analytics, advertising or tracking cookies, we will only use them where the correct information and consent options have been provided.

You can control cookies through your browser settings. Blocking some cookies may affect how the website works.

Who we share personal data with

We do not sell personal data. We may share personal data where necessary with:

• Website hosting, IT, email, security and website maintenance providers.
• Professional advisers, including accountants, insurers, brokers and legal advisers.
• Banks, payment providers and finance administration providers.
• Customers, contractors, suppliers, subcontractors, inspection bodies, certification bodies or site operators where this is necessary for an enquiry, project, service or contract.
• Public authorities, regulators, courts, law enforcement bodies or other organisations where required by law or needed to protect our legal position.

Where a service provider processes personal data for us, we expect them to protect that data and only use it for the purposes we authorise.

International transfers

Some service providers, such as cloud, email, analytics or software providers, may process personal data outside the United Kingdom. Where this happens, we will take appropriate steps to protect personal data in line with UK data protection law.

How long we keep personal data

We keep personal data only for as long as necessary for the purpose it was collected, including legal, accounting, tax, insurance, contractual, safety, certification and record-keeping requirements.

General enquiries are normally kept for a limited period unless they become part of a customer, supplier, project or contract record. Business, accounting, project, certification and contract records may be kept for longer where this is necessary for legal, tax, insurance, safety, technical, traceability or dispute-resolution purposes.

How we protect personal data

We use appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include access controls, secure systems, password protection, supplier checks, staff awareness and appropriate backup and security procedures.

No website, email system or internet transmission is completely secure. Please take care when sending information electronically.

Your rights

Subject to legal conditions and exemptions, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete personal data.
• Ask us to delete personal data.
• Ask us to restrict how we use personal data.
• Object to our use of personal data where we rely on legitimate interests.
• Object to direct marketing at any time.
• Ask for personal data to be transferred to you or another organisation, where applicable.
• Withdraw consent where we rely on consent.

You can exercise your rights by contacting [email protected]. We may need to confirm your identity before responding.

Complaints

If you have a concern about how we use your personal data, please contact us first so we can try to resolve it.

You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection matters. The ICO can be contacted through ico.org.uk or by telephone on 0303 123 1113.

Links to other websites

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, security or content of those third parties. You should read their privacy information before providing personal data to them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.